![\"\"](\"http:\/\/www.fibriandani.com\/wp-content\/uploads\/2008\/09\/service.jpg\" "\\"service\\"")
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Leverage the sense of service culture<\/span><\/strong><\/p>\n How we can leverage the sense of service culture to people surround us?<\/span><\/p>\n I had a unique story. Back in 1997-2002, I used to be an account manager for incumbent IT Company, which also “Stated own Company” or “half of Bureaucrats Company”.<\/span><\/p>\n I’ve tried to repositioning myself as a “new generation IT professional Account Manager”,<\/em><\/strong> but need many efforts to change the perception (and on that time, it seemed impossible <\/span>\ud83d\ude42<\/span><\/span> ).<\/span><\/p>\n Most of my clients are Hotel industries, which are very sensitive to services. I learn how to managing service and how to deliver good service to their customers from them. It was a great lesson experiences and free service culture benchmark for me. <\/span><\/p>\n Beside all those advantages and positive points that I learned, I also faced tough challenges. I replaced my previous account manager which had service culture as the IT Company had. He was inflexible, rigid and bureaucrat style. It was really a big challenge for me.<\/span><\/p>\n Every time I visited my clients, the 1st thing I used to do was always checking their public phone facilities before meet any of my clients (contact persons). It became my habit and standard procedure. I implement the same procedure to every hotel that I managed.<\/span><\/p>\n Well, The Duty Manager and The Front Office manager of a 5 stars hotel seemed to notice my “unusual public phone checking habit”. And when they had their Morning Briefing\/ Meeting with the GM, they said to the audience that the new “IT Account Manager<\/em><\/strong>” always checks their IT Facility, so they felt secured and felt was handling by “the right person<\/em><\/strong>“.<\/span><\/p>\n After that meeting, I got their trust and easily building rapport with them. I became easy to meet with every contact person from every department at that hotels (Finance, Engineering, IT, Front Office, Marketing, etc). The issues of \u201ca new generation IT account manager\u201d <\/em>was spreading to other hotels thru their own department inter hotel community (Front Office Hotel Community). I easily became close to hotel industry and still have long good term relationship with them until now. <\/span><\/p>\n Sometimes, little things make big difference, and how we use our simple leverage to make a better situation.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" Leverage the sense of service culture How we can leverage the sense of service culture to people surround us? I had a unique story. Back in 1997-2002, I used to be an account manager for incumbent IT Company, which also “Stated own Company” or “half of Bureaucrats Company”. I’ve tried to repositioning myself as a … <\/p>\n